Privacy Policy

Last Updated: Saturday, February 15, 2025

1. Introduction

The Exterior Specialist Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our Website or otherwise interact with us.

2. Information We Collect

• Personal Information: We may collect personal information such as your name, business name, email address, phone number, and shipping/billing address when you fill out forms, place orders, or use our Calculator.
• Usage Data: We may automatically collect certain information about your device and usage of our Website, including your IP address, browser type, operating system, referring URLs, and pages visited.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including custom orders.
• Provide and improve our products and services.
• Respond to inquiries and customer service requests.
• Send you updates, marketing communications, and other information that may be of interest to you (where permitted by law or with your consent).
• Secure our Website and prevent fraudulent activities.

4. The Calculator and Storage of Data

• When you use our Calculator, we collect any information you provide, such as your Business Name and email address. This information is stored securely and used solely for the purpose of:
  • Generating a pricing estimate.
  • Contacting you regarding your inquiry or order.
  • Improving our services.
• We do not sell, rent, or share this information with third parties for their marketing purposes.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Remember your preferences and personalize your experience.
• Track Website usage and analyze trends.
• Administer and improve the Website’s functionality.

You can control cookies through your browser settings. However, disabling cookies may limit certain features of the Website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain usage data for internal analysis purposes.

7. Sharing Your Information

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (e.g., payment processors, shipping companies, hosting providers) under strict confidentiality obligations.
• Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content or practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Website is not intended for children under the age of majority. We do not knowingly collect personal information from minors. If you believe we may have collected information from a minor, please contact us immediately.

11. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, update, or delete it. To exercise these rights, please contact us at info@theexteriorspecialist.ca. We will respond to your request in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after any changes signifies your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: +1 (416) 931 0973
• Address: 5115 Harvester Rd, Unit 118, Burlington, ON L7L 0A3
• Email: info@theexteriorspecialist.ca